American Pest Control Customer Survey 11/30/2010 09:23 AM

Customer Number: *If you are not sure of your customer number then please use your telephone number.

Customer Name:              

Customer email:

*Any question left blank will equal N/A.

1.  When you call on the phone, how responsive and respectful of your time are we?
A = No wait, prompt service. 
B = Some wait, but not much. 
C= 2-4 minutes of waiting on the phone
D= Long Holds
F = Difficult to get a hold of us

2.  When you call on the phone, how courteous and helpful are we?

A = Kind and focused on you.
B = Helpful but rushed
C = Satisfactory but nothing special
D= Difficult to communicate with, a little rough and abrupt.
F= Unconcerned with your problem or rude
 

3.  How do you rate our scheduling of your appointment?

A= Excellent, no problems.  The company works around my schedule. 
B= Good
C= Satisfactory, as good as any other residential service company (cable, phone, etc).
D= Needs improvement
F = A Hassle
 

4.  How professional are our technicians?

A= Excellent; Clean cut, respectful, knowledgeable, trustworthy
B= Good; above average
C= Satisfactory
D= Needs improvement; Sloppy, appears unconcerned and rushed
F = Undesirable; You feel uncomfortable around the technician
 

5.  How effective is our treatment?

A= Excellent, no problems. 
B= Good
C= Satisfactory
D= Needs improvement:  If so, What are you seeing?
F = Failing: Please explain below to help us understand.
 

6.  Do you have an unresolved concern?

A = No problems. 
B = Yes, but I have not yet informed you about my concern
C = Yes, and you are working on my problem to my satisfaction
F = Yes, but the concern is still unresolved
 

7.  How would you grade our overall company service in the last 4 months?

     A= Impressive   A= Impressive  C= Satisfactory   D= Disappointing  F = Failing
 

8.  If a friend asked you to recommend a pest control company would you recommend American Pest Control?

Yes         No

Please feel free to add any additional comments: